Ceremony & reception details

Infinity said they’d customise our package but then placed a host of restrictions and guidelines on everything, from how we organised our wedding day to how we should go about choosing our photos and conduct the album planning. They tried to make it sound like they were doing us a favour, like offering a “free service” but they were just adding to the stress by having us commit to a schedule for our wedding day months in advance. They’re great at spinning things like this.

The photographer they gave us was rude & abrupt to our guests when they tried taking photos of us, and constantly hogged the best positions, getting into the videographer’s shots and effecting our wedding footage.

The albums themselves are also overpriced for what you get. Note that by pages, they mean sides, so a 22 sided album only has 11 pages for you to work with. We were given what seemed to be a competitive quote but with the most basic album that displayed one to two 6″×4″ photo per side.

Everything is essentially controlled to benefit and convenience them, not the couple. They also do things like chase you up a day before your wedding for the $330 for an additional hour after you’ve already paid thousands for a service they’ve not yet delivered. It’s hard to relax and trust them when there are so many fiddly bits to their runsheet and packages that effect the pricing.

Aww, that is dreadfull! No-one should be treated like that, and hopefully more people open up about bad experiences with them! Do you think if they had hired a different photographer the situation couldve been better? You should write into a TV show that confronts scams!

Thanks for the tip- we will definitely pick a photographer that works for themselves now!

I think the photographer is one of the most important factors of the day!! Its sad knowing there is people out there that say they are professional wedding photographers but that dont have the right attitude. grr, I would absolutely hate it if someone I dont even know can ruin my wedding day! I hope you still had the chance to have an awesome time, and hopefully all the stress went away on the honeymoon!

Thats horrible, there has to be something you can do to get something positive back from the whole thing. 

If anyone in Perth is looking for a pleasant photography experience then look up Carrie Photography, the are owned and run by two lovely ladies who do everything themselves. Their website is http://www.carriephotography.com.au and also have a facebook page. They are a pretty new company but very professional and the photos are great. We have used them for family sittings and my sister used them for the school ball pre-party photography.

Thats horrible, there has to be something you can do to get something positive back from the whole thing. 

If anyone in Perth is looking for a pleasant photography experience then look up Carrie Photography, the are owned and run by two lovely ladies who do everything themselves. Their website is http://www.carriephotography.com.au and also have a facebook page. They are a pretty new company but very professional and the photos are great. We have used them for family sittings and my sister used them for the school ball pre-party photography.

Gosh that sucks. Thanks for posting this thread as was possibly considering them for a photographer. Thanks for letting us know.

So sorry about your bad experience. I reckon write into today/tonight tv show and let them know about it. Its not on!

For other Sydney Brides reading this….David Henry Photography is fantastic in Sydney

SHR that is dreadful, I absolutely agree to get someone independent. Photography will be one of the biggest expenses for the wedding so you should feel like you can trust them to be repliable and polite as well as talented.

We have a good friend who is a photographer who is hopefully shooting our wedding, i tend to prefer the more photo journalistic approcah with very little posed photos myslef. I’m sure lots of brides will disagree with me but i think an experienced, independant photographer is WAY better than a wedding photography company. It’s the smae old story, they jack up the price because its a wedding, they purchase albums in bulk from China and cahrge you at like 10 times the price, they also have a set of standard shots they get which means your wedding will pretty much look like every other one they have shot….not my cup of tea. I prefer more of a candid approach. Plus this way we will get the disc of ALL the images and can choose to print the ones we like and display them in an album of our choice when we can afford it. I’m actually looking forward to doing that once we’re back at work and life has settled down but that’s just my opinion.